top of page
SHIPPING OPTIONS
Free
Standard
Japan Post EMS*
Optional
Express
Fast international courier
*Precious metals cannot be shipped via Japan Post. If no alternative courier is available in your region, the standard shipping option will not be selectable.
While you can choose between Standard shipping and Express shipping, the specific carrier cannot be selected.
HOW LONG DOES SHIPPING TAKE
The seller first ships the item to the ZenLuxe warehouse in Osaka. Some sellers may take longer than others, especially if they have multiple stores across Japan.
International Shipping
Free
Standard
+ 9-21 days
Optional
Express
+ 4-10 days
*Customs delays may occur, which can extend the delivery time.
*Once your parcel ships from our warehouse, we will notify you and your tracking number will be available on your order page.
ORDERING FROM MULTIPLE SELLERS
Items ordered from multiple sellers under one order number will be automatically combined into a single international shipment from ZenLuxe.
Items ordered separately with different order numbers will be shipped separately.
HOW WE CALCULATE SHIPPING
Standard shipping with Japan Post EMS is free worldwide.
For Express shipping, the fee shown on your cart page is an estimate based on your order’s size, weight, and destination.
This estimate is the final amount you'll be charged at checkout. There are no additional shipping fees.
CUSTOMS FEES, TAXES, & DUTIES
For U.S. orders, duties and taxes are included at checkout (DDP), so no additional payment is required upon delivery.
For other countries, customs fees, import duties, or taxes may apply depending on local regulations. These charges are not included in product or shipping prices.
In some regions (such as Australia, Switzerland, and others) we are required to collect VAT at checkout. If applicable, the VAT amount will be clearly displayed before you complete your order, so you won’t be charged again upon delivery.
WHAT TO DO IF
PACKAGE IS HELD AT CUSTOMS
If your package is held at customs, the carrier may be able to provide more information. In most cases, if any action is required from you, the carrier will contact you directly.
Please note that we are unable to assist with customs clearance procedures or intervene on your behalf.
LEARN MORE
bottom of page