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OUR RETURN POLICY
ITEMS ELIGIBLE FOR RETURN
Most items purchased on ZenLuxe are eligible for return under our 30-day guarantee.
However, exceptions may apply in the following cases:
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Items that have been used, worn, or altered
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Items missing original tags or packaging
If you're unsure whether your item qualifies, please contact ZenLuxe Customer Support.
RETURN CONDTIONS
Return conditions may vary depending on the reason for the return. To be eligible for any return, items must be in their original condition and tags must remain attached.
CHANGE OF MIND
If you’ve had a change of heart, you’re can return your item. Just note that return shipping isn’t covered in this case.
DEFECTIVE OR DAMAGED ITEMS
If your item arrives with a defect or damage, please send us a photo proof. Once approved, we’ll cover return shipping and issue a full refund after inspection.
NOT AUTHENTIC ITEMS
If an item is confirmed to be counterfeit, we'll cover return shipping and provide a full refund. Authenticity will be verified before the refund is processed.
REFUNDED AMOUNT
If your return is approved, you'll receive a full refund. We don’t charge any restocking fees.
Please note that due to daily currency fluctuations, the amount returned in your local currency might be slightly different from what you originally paid.
REFUND PROCESSING TIME
Once your returned item arrives at our warehouse and passes inspection, your refund will be processed within 3–7 business days.
REFUND METHOD
Refunds are issued to the original payment method used at checkout.
Once processed, it may take 3–7 business days for the amount to appear in your account, depending on your payment provider.
EXCHANGES
At this time, we’re unable to offer exchanges. If you’d like a different item, simply request a return for your original order and place a new one separately.
WANT TO LEARN MORE?
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