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HOW ZENLUXE WORKS
ZenLuxe is an online marketplace, not a direct seller. Sellers list their items either manually or through systems connected to our platform.
Currently, there are over 200,000 items available on ZenLuxe.
You can browse and add products from different sellers into one cart for a seamless checkout experience.
*After your order is shipped internationally, you can find the tracking number in the Orders section of your account.
ABOUT ZENLUXE SELLERS
Sellers on ZenLuxe are physical shops and online store businesses who sell pre-loved items in Japan.
Many of them are long-established Japanese retailers with years of experience in luxury resale.
OUR SELLER STANDARDS
Only carefully selected sellers are allowed to list their items on the ZenLuxe marketplace.
Our selection process considers authenticity, quality, reliability, responsiveness as well as other factors.
Our team continuously monitors seller performance and product listings, especially from newly added sellers, to maintain marketplace standards.
If a seller no longer meets the criteria set during the selection process, their access to the platform may be reconsidered.
CONTACTING A SELLER
If you have a question about a specific item, you can message the seller directly from the product page. Just click the 'Ask about this item' tab near the item description.
Please note: You’ll need to be logged in to submit a question.
PRICE NEGOTIATION
All product prices are set by the sellers and are fixed. Price negotiations or offers are not available on the ZenLuxe marketplace.
WHO VERIFIES THE ITEMS
Sellers are responsible for verifying the authenticity of their items before listing them.
ZenLuxe carefully vets each seller and only allows trusted, reputable businesses to list on the platform.
Once an item arrives at our warehouse, our team checks it against the product listing to ensure accuracy before it's packed and prepared for international shipping.
BUYER PROTECTION & GUARANTEES
ZenLuxe offers a 30-day return and refund guarantee for your peace of mind.
We still recommend reviewing the product listing carefully and reaching out with any questions before placing your order.
WANT TO LEARN MORE?
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